Who is responsible for your information
Triple Lock Method is responsible for the personal information described in this notice.
For privacy questions or requests, email triplelockmethodhq@gmail.com.
Information we collect
We may collect:
- Purchase information, such as your name, email address, amount paid, currency, payment status, refund status and a transaction reference.
- Support information, including the messages and files you choose to send us and the details needed to resolve your request.
- Website information, such as your IP address, browser, device, pages viewed, approximate region and cookie choices.
- Information you provide voluntarily, for example feedback about the guide or your experience.
Payments are processed by Stripe. We do not receive or store your full card number.
How and why we use it
| What we do | Why we do it | Legal basis |
|---|---|---|
| Process your order and provide access instructions | To supply what you bought | Contract |
| Answer support and refund requests | To help customers and manage purchases | Contract and legitimate interests |
| Keep transaction, tax and fraud records | To meet legal duties and protect the business | Legal obligation and legitimate interests |
| Run and secure the website | To keep the service reliable and prevent misuse | Legitimate interests |
| Measure website use or advertising | To understand performance and improve marketing | Consent where required |
Our legitimate interests are operating a secure digital business, understanding customer needs, preventing fraud and improving the website. We consider the effect on your privacy before relying on this basis.
Cookies and your choices
Essential storage keeps the site and your privacy choices working. In the UK and Europe, analytics and marketing tools stay off unless you allow them. If enabled, these tools can help us measure visits and advertising.
You can change or withdraw your choice at any time using the Cookie settings button on this site. You can also clear stored choices in your browser.
Who we share information with
We use service providers only where needed to run the business:
- Stripe for checkout, payment processing, fraud prevention, receipts and refunds.
- Vercel and Cloudflare for website hosting, delivery, security and technical logs.
- Google for Tag Manager and any analytics or advertising tools you allow through our cookie controls.
- Professional advisers or authorities where reasonably necessary to comply with law, protect legal rights or investigate fraud.
These providers process information under their own notices or under agreements with us. We do not sell your personal information.
International transfers
Some providers may process information outside the United Kingdom. Where data protection law requires it, we rely on an approved adequacy decision or contractual safeguards designed to protect the information. You can ask us for more information about the safeguards used.
How long we keep information
We keep information only for as long as it is needed for the purpose described above. Transaction, refund and accounting records may be kept for up to six years where needed for tax, legal or audit purposes. Support messages are normally kept for up to two years after the request is resolved, unless we need them for longer to handle a dispute or meet a legal duty.
Your cookie choice remains in your browser until it expires or you clear it. Provider retention periods can vary according to the service and its settings.
Your rights
Depending on the circumstances, you may have the right to:
- ask for a copy of your personal information;
- correct information that is incomplete or wrong;
- ask us to delete or restrict the use of information;
- object to processing based on legitimate interests;
- receive certain information in a portable format; and
- withdraw consent at any time.
Your right to object
You can object at any time to direct marketing and to some uses based on legitimate interests. We will stop direct marketing when you ask.
To use a right, email triplelockmethodhq@gmail.com. We may need to confirm your identity before acting. You can also complain to the Information Commissioner's Office. We would appreciate the chance to resolve the issue first.
Children
The product and website are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us information, please contact us so we can review and remove it where appropriate.
Security and automated decisions
We use reasonable technical and organisational measures to protect information. No online system is completely secure, so please do not send passwords, full payment card details or other unnecessary sensitive information by email.
Triple Lock Method does not make decisions about you based only on automated processing that have legal or similarly significant effects. Payment providers may use automated fraud checks under their own privacy notices.
Changes to this notice
We may update this notice when our services, providers or legal duties change. The latest version will remain on this page with a revised date.